FAQs
Q: What is needed to establish care with your providers?
When you call for your first appointment, we will ask for your name, date of birth, phone number, and email address. If you have insurance, please also have your card available. We’ll get you set up on our secure patient portal and send your new patient forms directly to you.
Q: Can you be my Primary Care Physician?
Our Naturopaths all have the training necessary to provide primary care. However, your insurance may have a restricted list of doctors that they require you to use; this may not include your Framework physician.
Q: What is your cancellation policy?
For cancellations and rescheduling, please contact us at least one full business day prior to your scheduled appointment (two full business days for a new patient appointment). Late cancellations will incur a fee dependent upon the visit type; for current fees please contact us.
Q: What are Functional and Integrative Medicine?
Functional medicine focuses on finding the root cause of disease, rather than just treating symptoms. The patient’s lifestyle, environment and genetics are all taken into account when diagnosing and treating imbalances. Learn more about functional medicine here.
Integrative medicine refers to the combining of both conventional and complementary treatment modalities to treat health concerns and promote wellness. Our naturopaths integrate traditional tools, such as medication prescriptions and blood tests, with complementary practices including acupuncture and nutritional counseling.
Q: Do you bill insurance?
We bill commercial health insurance, in and out of network, and motor vehicle claims. We are in network with a number of commercial insurers. If you are a new patient or have new insurance, please call the number on the back of your card to confirm that you are covered for the provider and type of visit you wish to schedule (Acupuncture, or Naturopathic Medicine).
We are unable to bill OHP, Medicare, Medicaid, or health share programs such as Medi-Share.
IV Therapies, Therapeutic Injections, Cosmetic Medicine, and some other services are not billable to insurance.
Q: Do you offer telemedicine?
All of our Naturopaths offer telemedicine visits. Medical licensing requires that patients be in the state of Oregon during these visits (also Washington for Dr Bourgeois).
All patients are required to have an in-person appointment at least annually. Some conditions may require more frequent in-person visits
Q: How do you communicate with your patients between appointments?
We use a patient portal called Charm that allows us to communicate securely with our patients. The portal includes a messaging function, document sharing, prescription information, and a calendar of past and future appointments. Patients may message any provider or staff member, request prescription refills, or upload information for our review through Charm.
Use of the portal eliminates phone tag, and allows providers to effectively spend time between appointments focusing on patient inquiries.
Ready to make an appointment? Have questions for us? Contact us here.